ELECTRICAL SYSTEM:SOFTWARE
Component
ELECTRICAL SYSTEM:SOFTWARE
What could happen
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Models and years in the notice
2017, 2018, 2019, 2020, 2021
Possible match — check yours.
This recall may affect your vehicle — check by VIN on the official NHTSA lookup before you drive to a dealer.
Check your VIN at nhtsa.gov →More recalls for Mercedes-Benz USA, LLC
Mercedes-Benz USA, LLC
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 CLA, 2019-2022 A-Class, 2022-2023 C-Class, 2024 CLE, 2020-2026 GLA/GLB, and 2023-2024 GLC vehicles. Please refer to MBUSA's recall report …
Remedy: Dealers will replace the driver's door lock, free of charge. Owner notification letters are expected to be mailed September 18, 2026. This w…
See details →
Mercedes-Benz USA, LLC
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024-2026 AMG GT, C-Class, E-Class, SL, CLE, and GLC vehicles. The infotainment control unit may reset while the vehicle is in motion and cause the …
Remedy: Dealers will update the infotainment control unit software, free of charge. Owner notification letters were mailed June 29, 2026. MBUSA's nu…
See details →
Mercedes-Benz USA, LLC
SEAT BELTS:REAR/OTHER
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 AMG GLC43 4MATIC, GLC 300 4MATIC, GLC 300, and GLC 300 4MATIC Coupe vehicles. The center rear seat belts may have been installed without the ch…
Remedy: Dealers will inspect and replace the center rear seat belt assembly as necessary, free of charge. Owner notification letters were mailed May…
See details →